Terms & Conditions

Gold Coast Doggy Daycare acknowledges that during the performance of the service, Gold Coast Doggy Daycare or the Staff (or any of them) may have access to confidential information belonging to the client.

Gold Coast Doggy Daycare will, and will ensure that its staff will, keep the confidential information of the client confidential and secret. 

I confirm that my dog/s is up to date with all necessary vaccinations including the following current c5 vaccination, protecting against Parvovirus, Distemper, Infectious Hepatitis, Parainfluenza, and Bordatella (canine cough) in addition to ticks, fleas and that failure to comply with this warranty will entitle Gold Coast Doggy Daycare to terminate this agreement and retain all Fees paid. 

At Gold Coast Doggy Daycare we don’t require dogs to be desexed but any female bitches (due to or currently on heat) can not attend daycare. This included the duration of bleeding and the additional 2 weeks after the last spotting.  

I accept that Gold Coast Doggy Daycare bears no responsibility for the loss, injury, sickness, or death that is caused by the negligence of the facility. If my dog is injured at Gold Coast Doggy Daycare, then I provide my irrevocable authorization so that Gold Coast Doggy Daycare may take my dog to the closest available veterinary clinic for care. I will indemnify Gold Coast Doggy Daycare for any costs of handling, transporting, and providing the care associated with any such injuries.

Gold Coast Doggy Daycare is not liable for any injury sustained during play at Gold Coast Doggy Daycare, including any pre-existing conditions.

If my dog displays aggression toward any other dogs or staff members, then Gold Coast Doggy Daycare reserves its right to remove the dog from play and the dog may not be able to return to Gold Coast Doggy Daycare subject to a staff member review.

I agree that I will notify Gold Coast Doggy Daycare of any behavioral issues that my dog has been displaying outside of the Gold Coast Doggy Daycare center.

I accept that if my dog attacks another dog whilst at Gold Coast Doggy Daycare, causing injury to the other dog, then I will be responsible for any veterinary costs associated with the other dog’s treatment. I will indemnify Gold Coast Doggy Daycare for any costs of handling, transporting, and providing the care associated with any such injuries.

I accept and understand that Gold Coast Doggy Daycare has large open play areas, and there are risks associated with other dogs whilst in the area that may be out of character for some dogs.

Gold Coast Doggy Daycare will use its best endeavors to keep your dog safe at all times. However, if your dog escapes from the center or is lost for any reason its safety cannot be guaranteed and all risks to the dog will be automatically transferred back to the owner.

I accept that Gold Coast Doggy Daycare bears no responsibility for any collars, leads, containers, or other articles left within the facility.

I accept that I shall pay the charges outlined below during the period of lodgement of pets within the facility, and shall also pay any additional costs, deemed necessary by the facility, that may incur as a result of an incident stated above during their stay at Gold Coast Doggy Daycare.

I accept that payments to Gold Coast Doggy Daycare made no later than the date of admittance of the pets shall be made by cash or cheque, and any payments made after that date shall be made by cash only.

I acknowledge I have read and understood this and am entitled to a copy now or whenever required.

Fee’s Lateness we reserve the right to give away your booking if you have not arrived within 1 hour of your booking time and have not notified us of your delayed arrival, As a result of these the Daycare has the right to charge you a late fee. 

Cancellations with less than 12 Hours’ notice and no-shows may be charged half fees.

After-hours Late fee Gold Coast Doggy daycare has the right to charge you a late fee. If unable to collect before the Daycare closes $17 for every 30 minutes.

Gold Coast Doggy Daycare reserves the right to terminate this Agreement at any time if the staff, acting reasonably, determines that the client’s animals pose a danger to the health or safety of itself, other animals, other people, or the staff. If such circumstance prevents Gold Coast Doggy Daycare from caring for the animals or carrying out the service, Then Gold Coast Doggy Daycare contacts the client to place the animal in alternative care, with all such arising fees to be the sole responsibility of the client.

Excessive or non-stop barking. Barking that is typically due to anxiety or inability to self-soothe in Gold Coast Doggy Daycare will contact owners and be removed from the facility.

For the safety of all, we cannot allow aggression, this policy also includes the dog/s choosing not to participate in our social group. Owners will have to make arrangements to immediately pick up their dogs, and we will not be able to accept them back into our program. We are unable to offer refunds for dismissal due to aggression.

If Gold Coast Doggy Daycare can’t reach the owners, we reserve the right to board the dog elsewhere, and they are responsible for the fees incurred.

Alterations to terms and Conditions may be altered or amended at any time by Gold Coast Doggy Daycare and you agree to accept such charges as and when they are made.

I agree that subject to alteration by Gold Coast Doggy Daycare, these conditions shall apply each time pets are admitted to the care of Gold Coast Doggy Daycare.